Delete your Hereon account and data

Hereon · by Waterr

You can delete your Hereon account and everything in it at any time. Deleting is permanent: it can't be undone.

The fastest way: in the app

Open Hereon.
Tap the settings icon (top right of the Year screen).
Scroll to Your data and tap Delete my account and data.
Optional: tap Export a copy first to keep a file of everything.
Tap Delete my account and data, then Delete. If your backup uses Google, Google asks you to confirm your account.

It finishes in a few seconds. You need to be online.

Can't open the app?

If you backed up with Google, email hereon.app@gmail.com: - From the Google address your backup uses, so we can tell it's your account. - Subject: "Delete my Hereon account".

We'll confirm by email, delete your account and all its data within 30 days (usually much sooner), and tell you when it's done.

If you never backed up with Google, your account has no email or name attached, so neither we nor anyone else can match it to you. Delete it from the app (steps above) while it's still installed.

What gets deleted

Every resolution, with its progress, notes and stars.
Your letters, sealed or opened.
Your signed promise and your name.
Your check-ins and your Wrapped history.
Your backup in the cloud, and your Hereon account.
Hereon's link to your Google account (its access is revoked).
Everything Hereon stored on the phone you delete from, plus its scheduled reminders.

What may be kept, and for how long

Google's backups: Google removes deleted data from its backup systems within about 180 days.
Crash reports: these never contain your name, email, account or anything you wrote. Google deletes them after 90 days.
Your email to us (only if you asked by email): kept until the request is done, and no longer than 12 months, as a record that we handled it.
RevenueCat (the service that checks Hereon Pro purchases): the record it holds for your Hereon ID, meaning technical information about the app and phone and, if you bought Pro, the purchase. Deleting in the app can't reach it. Email hereon.app@gmail.com and we delete it within 30 days. If you bought Pro, Google Play also keeps its own order record, under Google's terms.

Nothing else is kept.